Reserve Your Spot Now
This is a live instructor-led training. Our Customer Service Excellence Course includes three key live sessions, set for April 19th, April 20th, and April 21th. Each session is an integral part of the comprehensive learning experience, building upon the last to deepen your understanding and skills in customer service. Reserve your spot now to ensure you and all your people get trained.
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TFIT BASIC Customer Service
Learning Pivot Course
Customer Service is fundamental to our business, an integral part of our daily routine, and separates us from our competition. It is imperative to train staff in order to boost customer satisfaction. It involves teaching skills, learning specific product details, and working with customer service software to provide the best experience possible across all channels. This is what the TFIT Customer Service course provides by training your staff.
Register nowCourse Highlights:
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Customer Service Policy
Framework for exceptional service standards and customer interaction protocols. -
Customer Service Basics
Foundational principles and practices for effective customer engagement. -
Deciphering The Customers
Techniques to understand and anticipate diverse customer needs and preferences. -
Customer Service Skills
Advanced skills for elevating customer satisfaction and loyalty.
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Ten Behaviour Attributes you can control
Key personal behaviors to master for optimal customer service impact. -
Telephonic Customer Service
Strategies for delivering outstanding service in telephone interactions. -
Problem-solving
Effective methods for resolving customer issues efficiently and creatively. -
How to Handle Temperament of Customers
Techniques for managing varied customer temperaments with empathy and professionalism.
Get Certified
Earn a certificate and digital badge to add to your CV, resume, and LinkedIn.
TFIT Customer Service certification provides recognition of mastery of professional knowledge and skills at every level of your customer service career. TFIT provides the training materials, activities & videos and administers the certification process.
We Train the Best
We specialize in training in the business sector of marginalized communities. TFIT provides industry developed, recognized training materials, and certifications.
You've tried customer service software, but it's not enough. Get ahead of the competition with TFIT Ultimate Customer Service Course. A live instructor-led session brought to you by the absolute best.
Register Now
Meet Our Lead Facilitator
With more than 38 years of experience in the field, Tim Fray knows what leading companies are looking for when they seek out training courses. At Timothy Fray Inc. Training, we provide the skills you need to learn, grow and succeed your staff.
TFIT is one of the leading hospitality training program companies for restaurants and bar venues. Thousands of staff have already connected with our skilled professionals over the years through in house and hands-on training and real life experience.
Why special prices for nonprofit organizations?
We are pleased to offer a special discounted rate for nonprofit organizations for our Customer Service Excellence Course. We recognize the unique financial challenges and invaluable contributions of nonprofits to our communities. This discount is our way of supporting these organizations in their mission to serve others, by making our comprehensive training more accessible and empowering their teams with essential customer service skills.
